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Frequently Asked Questions

 

Q. What is the cost?

A.        The simplest answer to this the most common question – how much do you want to spend? As much as that, OK give us a call and we will discuss it.

The actual cost of the system is determined by your own requirements. If your requirement is for a simple kitchen call type paging system the price starts at less than £300. If your requirement is for a more sophisticated system or a fire alarm paging system the cost will be determined by several factors, which in turn will determine the final cost.

You can be assured that all LynxPro systems are competitively priced and offer value for money. Whilst the initial price is an important factor in the purchasing decision making process there are other factors to consider; quality of product, fit for purpose, compliance with the latest legislation and of course the back up and support service offered. Having purchased a system from LynxPro, you will receive one of the best support packages in the industry.


So to offer some other common and frequently asked questions:


Q. What is radio paging?

A. Radio paging is a system when a message is transmitted by radio over and across the whole of a site to selected pagers. The site may be of any type of building or area.


Q. What sort of radio signal is transmitted?

A. The LynxPro systems use the latest technology in UHF radio transmitters. The radio signal transmitted operates on Ultra High Frequency (UHF) on a dedicated and specific frequency. This can give a range up to 2 miles


Q. Why use UHF?

A. UHF transmission penetrates areas where the old VHF systems could not reach. UHF transmission provides far greater control over the area to be covered therefore reduces signal 'over spill' and can support a range of digital modes to ensure correct transmission


Q. What is the dedicated and specific frequency used?

A. For the High Power systems the frequency used by the LynxPro systems is assigned and allocated by Ofcom. Otherwise a specific 'licence exempt' frequency is used, but at a much lower power level such systems are of course CE approved. When needed LynxPro systems are licensed by Ofcom.


Q. Who is Ofcom?

A. Ofcom is a Government Department within the DTI. Ofcom are responsible for all radio and telecommunication systems. This includes, mobile phones, television and radio. Ofcom regulate and monitor compliance with the Wireless Telegraphy Act.


Q. Why is a licence required?

A. A licence is only required for the High Power LynxPro systems, there are a number of good reasons for having a licensed system. The most important points are that it provides assurance that other licensed radio transmission systems do not interfere with the LynxPro system. Where the LynxPro system is used in terms of H&S a dedicated and specific frequency is essential. The second point is that the LynxPro system does not interfere with other systems, hospital radiography systems for example.


Q. How is the radio signal received?

A. A pager is a radio receiver. The pager is configured to receive the message transmitted. Likewise the LynxPro Nite-Alarm is also a radio receiver.


Q. How does the pager work?

A. When the pager receives the message, the pager vibrates and/or chirps and in the case of alpha-numeric pagers a message is shown on the pager screen.


Q. What regulations are there?

A. The law regulating on-site radio paging is covered by the Wireless Telegraphy Act. This is an Act of Parliament therefore compliance is a legal and enforceable requirement. The Wireless Telegraphy Act is very precise in what can be 'transmitted' and equally what cannot be transmitted. Frequencies and the power output of the transmission system all fall under the laws relating to the Wireless Telegraphy Act.


Q. Does the LynxPro system comply with the Wireless Telegraphy Act?

A. Yes.


Q. What standards are there?

A. There are no British Standards covering on-site radio paging systems, any standards and legislation fall within the Wireless Telegraphy Act.

If the LynxPro EZPage system is used for notification of fire alarms then British Standards have included within their revised BS5839 some recommendations - Fire detection and fire alarm systems for buildings. Part 1:2002. Two sections relating to "Fire alarm warnings for people with impaired hearing." British Standards put forward a number of recommendations in Clause 18 and Annex C of the BS5839. Part 1:2002.


Q. Does the LynxPro system meet the recommendations of BS5839?

A. Yes.


Q. Why recommendations and not regulations?

A. As a code of practice, the British Standard takes the form of guidance and recommendations. The standard may be used as a basis for a specification, and particular care should be taken to ensure that claims of compliance are not misleading. As with all British Standards, making recommendations offers the minimum expectation required. This allows manufacturers to exceed the minimum requirements as technology advances. To insist on a regulation would in itself be too restrictive by not allowing the used of advancements in technology or improvement.


Q. Can the LynxPro system be used with other on-site systems?

A. No. To maintain the integrity and control of the LynxPro system the LynxPro system is based on a dedicated manufacture and configuration. Other systems may not attain the same high standards of the LynxPro system.


Q. Why buy a LynxPro system?

A. As you might expect there are several reasons for buying a LynxPro system. We are given to understand there are other potential suppliers of on-site radio paging systems, all of whom make claim to their system being the best. We at LynxPro listen to our client's and their expectations, and then supply what our client's particular needs and requirements are. We pride ourselves on or technology and innovation in the systems we offer. As a company we invest considerably in R&D to ensure our systems take advantage of the latest technology developments. We do not supply 'off the shelf' systems, but systems specific to our clients exact needs and requirements.


Q. What makes the LynxPro system different to others?

A. Mainly, you our customers and your own requirements. For some years now LynxPro R&D have allowed the use of advanced microchip technology to be incorporated into the LynxPro transmission systems. By use of such technology a wider paging facility may be provided to offer greater precision in the type of message transmitted.  LynxPro was the first company to offer a dedicated system to wake and alert the deaf and those who are hard of hearing of the activation of the fire alarm during the night.


Q. Can the LynxPro system be expanded?

A. Yes. All LynxPro systems may be expanded to include additional areas or buildings. Further the LynxPro systems may be enhanced and expanded to other applications of radio paging. Staff security; process monitoring, general messaging for example.


Q. What about maintenance and service costs?

A. Most radio-based systems are generally extremely reliable. When was the last time you had your TV maintained or serviced?

As an option LynxPro offer a regular inspection report and certification. Depending on the type of system purchased, we can monitor the system remotely, thus keeping costs to a minimum.

There are a number of reasons why a maintenance contract is recommended. Like all radio paging system licensed by Ofcom, within the license requirements there are a number of points, which must be answered to ensure compliance with the Wireless Telegraphy Act. LynxPro inspect the system, both for physical connections and that the software (were applicable) and transmitter is working within the set perimeters of which the system was configured.

Where the LynxPro system is used as a fire alarm paging system, the British Standards (BS5839) recommends that the system should be tested and inspected twice a year. LynxPro offer a number of cost efficient options to allow our clients satisfy the British Standard.

All the LynxPro systems come with a 12-month warranty and guarantee.


 

Q. How do the new fire regulations affect me?

A. Fire safety and regulations have been revised and are now covered by; The Regulatory Reform (Fire Safety) Order 2005. An Act of Parliament effective from 1st Oct. ’06. These new regulations have a considerable impact and impose greater responsibility on those responsible for buildings and building management.

An interregnal part of compliance with the Act is the requirement to carry out regular assessment and keep accurate records of the assessment. You should consider that when carrying out the risk assessment, there are nearly 8 million people in the UK with impaired hearing. That is one in every seven. Therefore the chance of your having a person who is deaf or hard of hearing in your premises is high and must now be taken into account within the risk assessment. Consideration must also be given to the DDA (Disability Discrimination Act) whereby you may not discriminate on grounds of disability but must make ‘reasonable’ adjustment. In matters relating to alerting people to the activation of the fire alarm those who are deaf or hard of hearing may now expect the same level of protection given to those that can ‘hear’ the fire alarm sounders.

 

 

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