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Frequently
Asked Questions
Q. What is the cost?
A.
The simplest answer
to this the most common question – how much do you want to spend?
As much as that, OK give us a call and we will discuss it.
The actual cost of the system is determined by your own
requirements. If your requirement is for a simple kitchen call type
paging system the price starts at less than £300. If your
requirement is for a more sophisticated system or a fire alarm
paging system the cost will be determined by several factors, which
in turn will determine the final cost.
You can be assured that all LynxPro systems are competitively
priced and offer value for money. Whilst the initial price is an
important factor in the purchasing decision making process there are
other factors to consider; quality of product, fit for purpose,
compliance with the latest legislation and of course the back up and
support service offered. Having purchased a system from LynxPro, you
will receive one of the best support packages in the industry.
So
to offer some other common and frequently asked questions:
Q. What is radio paging?
A. Radio paging is a system when a
message is transmitted by radio over and across the whole of a site
to selected pagers.
The site may be of any type of building or area.
Q. What sort of radio signal is
transmitted?
A. The LynxPro systems use the latest
technology in UHF radio transmitters. The radio signal transmitted
operates on Ultra High Frequency (UHF) on a dedicated and specific
frequency. This can give a range up to 2 miles
Q. Why use UHF?
A. UHF transmission penetrates areas
where the old VHF systems could not reach. UHF transmission provides
far greater control over the area to be covered therefore reduces
signal 'over spill' and can support a range of digital modes to
ensure correct transmission
Q. What is the dedicated and specific
frequency used?
A. For the High Power systems the
frequency used by the LynxPro systems is assigned and allocated by
Ofcom. Otherwise a specific 'licence exempt' frequency is used, but
at a much lower power level such systems are of course CE approved.
When needed LynxPro systems are licensed by Ofcom.
Q. Who is Ofcom?
A. Ofcom is a Government Department
within the DTI. Ofcom are responsible for all radio and
telecommunication systems. This includes, mobile phones, television
and radio. Ofcom regulate and monitor compliance with the Wireless
Telegraphy Act.
Q. Why is a licence required?
A. A licence is only required for the
High Power LynxPro systems, there are a number of good reasons for
having a licensed system. The most important points are that it
provides assurance that other licensed radio transmission systems do
not interfere with the LynxPro system. Where the LynxPro system is
used in terms of H&S a dedicated and specific frequency is
essential. The second point is that the LynxPro system does not
interfere with other systems, hospital radiography systems for
example.
Q. How is the radio signal received?
A. A pager
is a radio receiver. The pager is configured to receive the message
transmitted. Likewise the LynxPro Nite-Alarm
is also a radio receiver.
Q. How does the pager work?
A. When the pager receives the message,
the pager vibrates and/or chirps and in the case of alpha-numeric
pagers a message is shown on the pager screen.
Q. What regulations are there?
A. The law regulating on-site radio
paging is covered by the Wireless Telegraphy Act. This is an Act of
Parliament therefore compliance is a legal and enforceable
requirement. The Wireless Telegraphy Act is very precise in what can
be 'transmitted' and equally what cannot be transmitted. Frequencies
and the power output of the transmission system all fall under the
laws relating to the Wireless Telegraphy Act.
Q. Does the LynxPro system comply with
the Wireless Telegraphy Act?
A. Yes.
Q. What standards are there?
A. There are no British Standards
covering on-site radio paging systems, any standards and legislation
fall within the Wireless Telegraphy Act.
If the LynxPro EZPage system is used
for notification of fire alarms then British Standards have included
within their revised BS5839 some recommendations - Fire detection
and fire alarm systems for buildings. Part 1:2002. Two sections
relating to "Fire alarm warnings for people with impaired
hearing." British Standards put forward a number of
recommendations in Clause 18 and Annex C of the BS5839. Part 1:2002.
Q. Does the LynxPro system meet the
recommendations of BS5839?
A. Yes.
Q. Why recommendations and not
regulations?
A. As a code of practice, the British
Standard takes the form of guidance and recommendations. The
standard may be used as a basis for a specification, and particular
care should be taken to ensure that claims of compliance are not
misleading. As with all British Standards, making recommendations
offers the minimum expectation required. This allows manufacturers
to exceed the minimum requirements as technology advances. To insist
on a regulation would in itself be too restrictive by not allowing
the used of advancements in technology or improvement.
Q. Can the LynxPro system be used with
other on-site systems?
A. No. To maintain the integrity and
control of the LynxPro system the LynxPro system is based on a
dedicated manufacture and configuration. Other systems may not
attain the same high standards of the LynxPro system.
Q. Why buy a LynxPro system?
A. As you might expect there are
several reasons for buying a LynxPro system. We are given to
understand there are other potential suppliers of on-site radio
paging systems, all of whom make claim to their system being the
best. We at LynxPro listen to our client's and their expectations,
and then supply what our client's particular needs and requirements
are. We pride ourselves on or technology and innovation in the
systems we offer. As a company we invest considerably in R&D to
ensure our systems take advantage of the latest technology
developments. We do not supply 'off the shelf' systems, but systems
specific to our clients exact needs and requirements.
Q. What makes the LynxPro system
different to others?
A. Mainly, you our customers and your
own requirements. For some years now LynxPro R&D have allowed
the use of advanced microchip technology to be incorporated into the
LynxPro transmission systems. By use of such technology a wider
paging facility may be provided to offer greater precision in the
type of message transmitted. LynxPro
was the first company to offer a dedicated system to wake and alert
the deaf and those who are hard of hearing of the activation of the
fire alarm during the night.
Q. Can the LynxPro system be expanded?
A. Yes. All LynxPro systems may be
expanded to include additional areas or buildings. Further the
LynxPro systems may be enhanced and expanded to other applications
of radio paging. Staff security; process monitoring, general
messaging for example.
Q. What about maintenance and service
costs?
A. Most radio-based systems are
generally extremely reliable. When was the last time you had your TV
maintained or serviced?
As an option LynxPro offer a regular
inspection report and certification. Depending on the type of system
purchased, we can monitor the system remotely, thus keeping costs to
a minimum.
There are a number of reasons why a maintenance contract is
recommended. Like all radio paging system licensed by Ofcom, within
the license requirements there are a number of points, which must be
answered to ensure compliance with the Wireless Telegraphy Act.
LynxPro inspect the system, both for physical connections and that
the software (were applicable) and transmitter is working within the
set perimeters of which the system was configured.
Where the LynxPro system is used as a fire alarm paging system,
the British Standards (BS5839) recommends that the system should be
tested and inspected twice a year. LynxPro offer a number of cost
efficient options to allow our clients satisfy the British Standard.
All the LynxPro systems come with a
12-month warranty and guarantee.
Q. How do the new fire regulations
affect me?
A. Fire safety and regulations have
been revised and are now covered by; The Regulatory Reform
(Fire Safety) Order 2005. An Act of Parliament effective from 1st
Oct. ’06. These new regulations have a considerable impact and
impose greater responsibility on those responsible for buildings and
building management.
An interregnal part of compliance with the Act is the requirement
to carry out regular assessment and keep accurate records of the
assessment. You should consider that when carrying out the risk
assessment, there are nearly 8 million people in the UK with
impaired hearing. That is one in every seven. Therefore the chance
of your having a person who is deaf or hard of hearing in your
premises is high and must now be taken into account within the risk
assessment. Consideration must also be given to the DDA (Disability
Discrimination Act) whereby you may not discriminate on grounds of
disability but must make ‘reasonable’ adjustment. In matters
relating to alerting people to the activation of the fire alarm
those who are deaf or hard of hearing may now expect the same level
of protection given to those that can ‘hear’ the fire alarm
sounders.
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2005-2007, All Rights Reserved
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